Hermes Delivery Not Arrived In Time Slot
Faster delivery for the orders your customers can’t wait to get
- This was 45 minutes after Amazon said in their latest email that they would refund my money even though they were not the direct seller. Parcel Tracking. Date Time Status. 11:25 Awaiting Courier Receipt. 23:19 Delivery Confirmed by Courier. 18:20 Delivered to Porch. 06:50 Delivered To Courier.
- Goods dispatched from well known company (Lakeland) on 30th August,to be delivered in 5 days by Hermes. Goods never arrived and no card put through the door. On checking the tracked delivery number provided the goods were apparently delivered to our house (only my mother and I live there),on 7 Sept 2009 at ten past five pm and a signature obtained.
- Our Hermes Parcel Manager service helps you proactively update your customers on the progress of their parcel delivery. Through a combination of either SMS, Email or Mobile App Push notifications, our real-time parcel updates mean your customers are always kept informed.
I sent a parcel via Hermes on the 13th OCtober and left it at our local shop. It was collected but has not been delivered. Hermes emailed me to say the house number was missing off the parcel (it wasn't) so I emailed them back with the full address and customer's telephone number. I’ve got a package that is going to be delivered by Hermes. I’m having a hard time understanding their tracking system. Time Status 15 Dec 6:18 am In transit 15 Dec 5:12 am In transit 14 Dec 11:18 pm Received by carrier 14 Dec 11:17 pm Received by carrier 14 Dec 7:10 pm Elec Advice recd by carrier 14 Dec 7:00 pm Despatched 14 Dec 4:38 pm.
Hermes can help you provide your customers with a quicker delivery service for those more urgent purchases.
Or the orders they just can’t wait to get!
Our fully tracked Monday – Saturday Next Day service allows just under 99% of the UK Mainland population to order a parcel for delivery the next working day.
Key features of Next Day:
- Next Day Delivery We will deliver your parcels within 24 hours with an industry leading 98% success rate
- National Coverage We offer a Next Day service to just under 99% of the UK Mainland Population.
- Fully Tracked We will provide you with end to end parcel tracking as standard.
- Late Network Injection We can offer you hub injection times up to 00:30 subject to availability.
- Customer Notifications We can tell your customers when the parcel will be delivered if you add on our Parcel Manager Email, SMS or Mobile App service.
- ETA Timeslot We can provide your customers with a 4 hour time window for their delivery if you add on our ETA Service.
helenium7's review of Hermes Parcel Delivery
“never deliver when they say”
Written on: 06/10/2019 by helenium7 (2 reviews written)
We get about one delivery a week with Hermes, they NEVER deliver in the time slot they say - and that can be at 9pm which is a total pain esp when it has NEVER been delivered at that time. Latest yesterday they did not deliver at all because they alleged no-one was at home - a complete fantasy - we were there the whole time, the gate was open, the house door was open and even a note on the threshold to tell them we were home and to leave parcel on the threshold. Do not use them. All our mail orders will now specify 'please do not deliver with Hermes'.